Sales Terms
Version 1.3 · Effective 2026-09-20
These Sales Terms apply to paid subscriptions purchased on turna.ee as a distance contract under Estonian law. They supplement the Terms of Service. If you buy as a consumer, mandatory consumer-protection rules prevail where they are more favourable to you.
1. Trader identity
The trader is Turniiriportaal OÜ, registry code 17119283, Õhtu tn 7, Valga 68205, Estonia. Contact: privacy@turna.ee. The Service is operated at turna.ee.
2. What you buy
You buy a digital subscription that grants a role on the Service (for example an organizer or supporter role) for the selected billing period. You may pay as a subscription or, where offered, as a one-time payment. A subscription is a recurring monthly payment for a monthly plan, and a recurring yearly payment for a yearly plan; it continues until you cancel. A one-time payment covers a single billing period and does not renew. The main characteristics of each product are shown on the payments page and again at checkout before you pay. This is digital content / a digital service, not a physical good.
3. How the contract is formed
You choose a subscription on turna.ee and submit an order. You are then redirected to LHV Pank checkout (EveryPay) to pay. The distance contract is formed when payment is successfully completed. Until then the order remains pending and may expire if payment is not completed.
4. Order confirmation
After a successful payment we send an order confirmation to the email address you provided. The message includes the order number, what you bought, and the amounts charged. Keep that email as your record of the contract.
5. Prices, totals and currency
Prices are shown at checkout in euros (EUR). The total payable, including any taxes, is displayed before you confirm payment. VAT is charged only if the seller is VAT-registered; the VAT amount is calculated at the time of the order. Listed or catalogue prices are not a promise that 24% VAT is included or that VAT applies at all.
6. Performance
We perform the contract by granting the purchased digital role on the Service when the order is fulfilled after successful payment. There is no physical delivery and no shipping time.
7. Right of withdrawal
Consumers generally have a 14-day right of withdrawal from a distance contract (VÕS § 49). For digital content that is not supplied on a tangible medium, that right does not apply once performance has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal (VÕS § 53 (4)). Granting a digital role on the Service after payment is such performance. Instructions and a model statement are in the Right of Withdrawal.
8. Shipping
There is no shipping. The Service is supplied digitally. No delivery costs apply.
9. Warranty
We do not offer any extra commercial warranty. Consumers keep the statutory rights that Estonian law gives for digital content and digital services.
10. Complaints
Complaints (pretensioon) may be sent to Turniiriportaal OÜ, Õhtu tn 7, Valga 68205, Estonia, or by email to privacy@turna.ee. Please include your name, contact details, order number, and a description of the issue. We will respond within a reasonable time.
11. Privacy
Personal data, including payment-related data processed by LHV Pank (EveryPay), is handled as described in our Privacy Policy.
12. Accessibility
We aim to make the Service usable with common browsers and assistive technologies. If you encounter an accessibility barrier, email privacy@turna.ee and we will try to provide a reasonable alternative.
13. Alternative dispute resolution
If we cannot resolve a consumer dispute, you may submit it to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority (TTJA). The Committee generally hears claims of at least 30 euros. You may also use the EU Online Dispute Resolution platform. This does not affect your right to go to court.
14. Packaging, food and GPSR
Not applicable. This Service is digital. EU General Product Safety Regulation (GPSR) duties for physical consumer products, packaging and labelling rules, and food-information rules do not apply.
15. TurnaRank ELO
Turniiriportaal OÜ, as the operator of TurnaRank, holds all rights to change TurnaRank ELO ratings, including when recalibrating the system or applying seasonal ratings. A subscription grants access to TurnaRank ELO as a digital feature; it does not freeze a particular rating value or calculation method. Abuse of TurnaRank ELO, including manipulation of results or collusion, may result in removal from participation in the ELO system and/or suspension or termination of your account.
16. Changes to benefits
As the Service develops, subscription benefits may change. The list of benefits shown on the payments page may be extended or replaced with equally valuable functionality. The current list is not a promise that each named feature will remain unchanged for the whole subscription period.
17. Contact
Turniiriportaal OÜ, registry code 17119283, Õhtu tn 7, Valga 68205, Estonia. Email: privacy@turna.ee.