Right of Withdrawal
Version 1.3 · Effective 2026-09-20
This page explains how a consumer may withdraw from a paid subscription distance contract with Turniiriportaal OÜ, and when that right is limited for digital content under VÕS § 53 (4).
1. How to send a withdrawal
Send a clear statement that you withdraw from the contract, before the 14-day period expires if that right still applies. You may use the model statement below or any other unequivocal wording. Send it by email to privacy@turna.ee or by post to Turniiriportaal OÜ, Õhtu tn 7, Valga 68205, Estonia. The deadline is met if you send the notice before the period expires.
2. What to include
Include your name, email address, order number, the date of the order (or of receiving confirmation), and a statement that you withdraw from the contract. Example: "I hereby withdraw from the subscription contract concluded on [date], order number [number]. Name: [name]. Email: [email]. Date: [date]."
3. Model statement
To Turniiriportaal OÜ, Õhtu tn 7, Valga 68205, Estonia, privacy@turna.ee. I hereby give notice that I withdraw from my contract for the following subscription: [describe product], ordered on [date], order number [number]. Name of consumer: [name]. Email: [email]. Date: [date].
4. Digital-content limitation (VÕS § 53 (4))
The 14-day withdrawal right does not apply to digital content not supplied on a tangible medium once performance has begun with your prior express consent and your acknowledgement that you lose the right of withdrawal (VÕS § 53 (4)). When we grant the purchased digital role after payment, performance has begun. If those conditions are not met, the ordinary consumer withdrawal right remains.
5. After we receive the notice
If a valid withdrawal still applies, we will confirm receipt and refund the amounts due using the same payment method unless we agree otherwise. See the Sales Terms for prices, performance, and trader identity.